FAQS

How does the booking process work?

• Once a completed booking form is submitted, we will respond via email with a quote. If the quote works for you, let us know and we will begin the process of putting a team of stylists for your event. Unfortunately, we are not able to guarantee a full team for every request.
• As soon as we have a full team for your request, we will notify you and send an invoice. We allow a 72 hour response with a deposit payment. If we do not hear from you in 72 hours, the date will be released to the public for booking. We are NOT able to hold dates without payments. When payment is received, we will send a confirmation email.
• If you do not hear from us regarding a team, please follow up for a status update.

How do I book?

• Please email us by submitting a completed booking form under “CONTACT” with your event information. Once we receive that email, we will check for availability and will be able to provide a more accurate quote.
• Once the client has confirmed that they want to proceed with the booking, we will submit the date to our team. Once a full team has confirmed, we will notify the client and proceed with payment. We will do our best to keep the client updated on the status of availability. Availability for requested date is not guaranteed.
• We require a 50% non-refundable booking deposit to secure your event date. The remaining balance of payment is due 72 hours prior to your event date.
• We may have multiple inquiries for your requested event date, so please understand that your event date is not secured unless a deposit has been received and we have payment confirmation. A confirmation email will be sent after deposit has been received.
• We will hold your requested booking date for 48 hours after the invoice has been sent, if a deposit is not received within 48 hours, the date will be released and become available to the public.

How do I pay?

• All payments are due as detailed in the Coastal Picnic & Company invoice to the Client.
• Payments should be made as requested by Coastal Picnic & Company, other forms may be an option, please discuss with us.
• Bookings will not be confirmed or secured without a deposit. Failure to pay an invoice may result in cancellation of a booking and loss of deposit
• Once a full team of stylists has been confirmed, we will send you an invoice via PayPal that accepts most major credit card and debit card. A PayPal account is not required to make a payment.

How far in advance do I need to book?

• Early bookings are preferred but we understand that life passes by and last minutes planning happens. Depending on availability, we may be able to accommodate last-minute bookings
• Advanced booking up to 3 months

What if the weather forecast predicts rain or bad weather conditions?

• In the event of predicted/forecasted wet/thundering weather, Coastal Picnic & Company will not assemble items outdoors. The Client has up to 72 hours prior to the Event to decide if they would like to proceed with alternate arrangements at an indoor or covered location or to reschedule the event date.
• A covered or indoor back up location is required at the time of submitting the booking request – if the weather does not permit us to set up outdoor, the back up location will be used.
• We will do our best to monitor the weather forecast and contact our clients prior to the event but it will ultimately be your responsibility to monitor and take actions accordingly
• It is the client’s responsibility to decide to reschedule (within a 6 month period) and/or to arrange an alternate location site. Coastal Picnic does not provide an indoor location.

What is your rescheduling and cancellation policy?

• WE DO NOT OFFER ANY MONETARY REFUND OF ANY SORT, but we can change your reservation if notified within 72 hours of the original event date. If not, it may result in the loss of the 50% non-refundable deposit
• If you need to cancel your booking, we will apply the Client’s original 50% non-refundable deposit towards a rescheduled event if it is within 6 months of the original event date or up to 3 rescheduled dates. The canceled event must be equal or higher value when rescheduling.
• If the Client does not show up to the Event, the option to reschedule will not be provided and payment will not be refunded.

Can I secure my event date without all the details finalized?

• Yes! Our invoice can be modified up to 1 week prior to the event so all details will need to be finalized by then
• If there are possible adjustments to the invoice, please do not complete or pay in full until all details are finalized (make a deposit only)

Do I need to obtain any permits for my event?

• As of June 7, 2021, we were notified by the Harrison County Sand Beach that any beach set up in Harrison County (Biloxi to Pass Christian) will require a beach event approval through the county that may warrant a permit fee.
• If the requested location is on the beach within Harrison County, please contact Harrison County Sand Beach at (228) 896-0055.

What types of events do you do?

• WE DO IT ALL! Date nights, anniversaries, proposals, bridal showers, birthdays, girl’s night, “just because”, brunches, baby showers, gender reveals and etc.
• Not limited to these listed events, we are open to setting up for any types of events
• We are happy to discuss any ideas you may have!

How many guests can you accommodate?

• We can currently accommodate up to 20-24 guests, we are working on increasing that number so please check with us to confirm.
• Please message us regarding large parties as we can discuss other accommodations.

Do you plan large picnic events?

• Larger events that require extensive planning with third-party vendors may be subjected to a non-refundable deposit prior to any event planning that can only be applied to the total cost of the booking. This ensures that the time we invested in contacting the vendors for availabIlity and quotes are compensated. If the client does not book, the deposit will not be refunded.

Arrival time?

• We ask that guests do not arrive to their picnic early as we need sufficient time to set up the picnic perfectly.
• If you need to stop by early to drop something off, please inform us so can arrange a time with our styling team who will be on site.
• Arriving early will interfere with the set up so you may be asked to kindly give us space to complete the setup – we will do our best to finish as soon as possible but we want it as perfect as it should be for you (we will not rush to complete the set up for early arrivals).

What about the food?

• We have a partnership with Eat Drink Love Catering who provides a shared charcuterie board (not individualized boxes) for your event. Every standard basic package includes a charcuterie board – removing the charcuterie board will not affect the price.
• Our concept is to provide a start to finish event without the stress! We prefer to handle the arrangement of food for your event but is not required.
• Our children package does not include any food as we understand that children have limited preferences on food choices. We have kid-friendly food options provided by Eat Drink Love catering on our menu for an extra cost (depending on choice).
• If the client prefers, they may bring their own food for the event. We are not able to provide equipments or set ups for personal food as our caterer provide those set ups. An 8ft banquet table with linen can be added on for an additional cost if requested. We ask that large-size wastes are disposed of properly by the client.

Do you provide alcohol?

• Unfortunately, due to restrictions and licensing, we cannot sell or provide alcohol. It is the responsibility of the Client to check the alcohol laws of any venue or public space being used for your event.
• It is always important to follow the rules of the location and to be responsible and respectful.
• Coastal Picnic & Company takes no responsibility for any alcohol consumption or penalties that occurred. We are not liable for the disregard of those rules.

Can I substitute items or make my own custom package?

• Not at this time. We are currently only offering our standard basic package as listed. If there are certain items you would like for us to remove, we are happy to do so, but the price for our package will remain the same.
• At this time, there are no substitution options, only add-ons for an additional cost. We have researched and carefully thought out our package for the ultimate picnic experience.

What if I live outside of your surrounding areas?

• Our home base location is Biloxi, we serve any surrounding areas from Ocean Springs to Gulfport. We are happy to travel to accommodate (within reasons and near Coastal Mississippi only) your picnic experience but will require a traveling fee that will be discussed upon booking.

What do I need to know about the security and supervision of items?

• The Client is responsible for the supervision and security of Coastal Picnic & Company rental items until such time that it is collected by Coastal Picnic & Company. We ask that if the Client plans to leave early, please text our team 30 minutes prior to notify us so our items are not left unattended.
• In the event that rental items are stolen from the venue/location, the Client will notify in writing stating the full circumstances of the theft and the time the police were notified
• Until Coastal Picnic & Company receives such notification, the rental charges will continue
• The Client agrees to cover the costs to replace items stolen under the supervision of the Client during the period of the event

What do you do about loss or damage to rental items?

• All rental items supplied to the Client are property of Coastal Picnic & Company unless otherwise stated in a signed invoice.
• Any loss or damage to the equipment will be charged accordingly
• Damage to or loss of rental items within the period of booking as detailed in the invoice will be reported by the Client to Coastal Picnic & Company immediately
• If rental items are lost, the Client must pay to Coastal Picnic & Company the current replacement cost of the rental items
• If the rental items are damaged, the Client must pay for all repairs

COVID Precautions

• The picnic tables are wiped with sanitizer wipes before and after each picnic event
• Hand sanitizer is provided for use during the picnic experience
• Our stylists are required to wear a mask during set up
• Reporting of exposure and monitoring of COVID symptoms of our team members are enforced to ensure proper interventions are implemented
• In the event the assigned stylists for your event tests positive, we will do our best to accommodate and secure another team. If one is not available, there is a possibility that the picnic will need to be canceled or rescheduled. We will be in contact with the client as soon as we are informed.
• We do NOT require the client and guests to wear a mask but the decision to require it will be up to the client that books the picnic.
• If you are having COVID symptoms, please take the appropriate steps to prevent the spread of COVID.

TERMS AND CONDITION

These are the standard terms and conditions. All work undertaken by Coastal Picnic & Company shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the event.

Rescheduling and cancellation:
We do not offer any refund, but we can change your reservation if notified within 72 hours of the original event date, if not, it may result in the loss of the 50% non-refundable deposit
If you need to cancel your booking, we will apply the Client’s original 50% non-refundable deposit towards a rescheduled event if it is within 6 months of the original event date. The canceled event must be equal to or higher value when rescheduling. If the Client does not show up to the Event, the option to reschedule will not be provided and payment will not be refunded.

Inclement weather/wet conditions:
– In the event of predicted/forecasted wet weather, Coastal Picnic and Company, LLC will not assemble items outdoors. The Client has up to 72 hours prior to the Event to decide if they would like to proceed with an alternate location arrangement at a provided indoor location, covered location, or to reschedule – In the event of predicted/forecasted wet/thundering weather, Coastal Picnic & Company will not assemble items outdoors. The Client has up to 72 hours prior to the Event to decide if they would like to proceed with alternate arrangements at an indoor or covered location or to reschedule the event date. A covered or indoor back up location is required at the time of submitting the booking request – if the weather does not permit us to set up outdoor, the back up location will be used. We will do our best to monitor the weather forecast and contact our clients prior to the event but it will ultimately be your responsibility to monitor and take actions accordingly. It is the client’s responsibility to decide to reschedule (within a 6 month period) and/or to arrange an alternate location site. Coastal Picnic does not provide an indoor location.

Payment Terms:
All payments are due as detailed in the Coastal Picnic & Company invoice to the Client.
Payments should be made as requested by Coastal Picnic and Company (PayPal), other forms may be an option, please discuss them with us. Bookings will not be confirmed or secured without a deposit. Failure to pay an invoice may result in the cancellation of a booking and loss of deposit.

Security:
-The Client is responsible for the supervision and security of Coastal Picnic and Company rental items until such time that it is collected by Coastal Picnic and Company. We ask that if the Client plans to leave early, please text our team to notify us so our items are not left unattended.
-In the event that rental items are stolen, the Client will notify in writing stating the full circumstances of the theft and the time the police were notified
Until Coastal Picnic & Company receives such notification, the rental charges will continue
-The Client agrees to cover the costs to replace items stolen under the supervision of the Client during the period of the event.

Loss or damage to rental items:
All rental items supplied to the Client are property of Coastal Picnic and Company unless otherwise stated in a signed invoice. Any loss or damage to the equipment will be charged accordingly at Coastal Picnic and Company’s discretion. Damage to or loss of rental items within the period of booking as detailed in the invoice will be reported by the Client to Coastal Picnic & Company immediately. If rental items are lost, the Client must pay to Coastal Picnic & Company the current replacement cost of the rental items. If the rental items are damaged, the Client must pay for all repairs. If the rental items are beyond repair, the Client will replace the items at full cost.